New York Fragrance Supply

Track & Returns

Look up your order to follow it to your door, or start a return — all in one place.

Sign in to view orders
If your order is brand new, tracking may take a little while to update after the label is created.
or use a tracking number
Opens the carrier's tracking page in a new tab.
Contact support
Don't see your order? Email us with the order number and we'll sort it out.
how returns work
1
Enter your order number and email above.
2
Pick your items and tell us the reason.
3
Follow the steps and ship it back to us.
Good to know
  • Items should be unused and in their original packaging where possible.
  • Refund timing depends on carrier transit and inspection.
  • If something arrived damaged, contact us first so we can help fast.