Contact Us

Send us a message and include your order number (if applicable) and the item name you are contacting us about.

Send a message

We typically reply within 1 business day.

Name

Phone

Order number

Topic

Item name

Message

By sending, you agree we may contact you back by email or phone regarding this request.

Location

Customer support is online. Visits by appointment only.

Direct contact

For the fastest help, include your order number and the email used at checkout.

Quick answers

Common questions from customers.

Where is my order?

Check your shipping confirmation email for tracking. If you did not receive confirmation, message us with your name and the email used at checkout.

What is your return policy?

Message us with your order number and the reason for return. If the item is unopened, include that so we can guide you through next steps.

How long does shipping take?

Shipping time varies by location. Once your order ships, you will receive tracking. Send your order number for an updated ETA.

My item arrived damaged or wrong. What do I do?

Send your order number and a clear photo of the item and packaging. We will help you resolve it quickly.

Can I change or cancel my order?

If your order has not shipped yet, we may be able to help. Message us right away with your order number.

Do you guarantee authenticity?

Yes. If you have concerns, contact us with your order number and the product name.

Why is my tracking not updating?

Carriers sometimes take 24 to 48 hours to show movement after label creation. If it has been longer, contact us with your order number.