Track your order or start a return

Order Lookup

Enter your order number and email to track your package or begin a return. Already have a tracking number? Track it directly below.

Find your order
Use the order number and email from your checkout confirmation.
Sign in to view orders
If your order is brand new, tracking may take a little while to update after the label is created.
Have a tracking number?
Track it straight from the carrier using the number in your shipping email.
Opens the carrier's tracking page in a new tab.
Shipping updates
Tracking can take time to show movement after the first carrier scan — hang tight, it's on its way.
Need help?
info@newyorkfragrancesupply.com • +1 (917) 892-2495
Start a return
Enter your order details and we'll get your return underway.
Contact support
Don't see your order? Email us with the order number and we'll sort it out.
How it works
Three simple steps.
1
Enter your order number and email above.
2
Choose the items and tell us the reason for the return.
3
Follow the instructions and ship it back to us.
Return notes
  • Items should be unused and in their original packaging where possible.
  • Refund timing depends on carrier transit and inspection.
  • If something arrived damaged, contact us first so we can help fast.
Need help?
info@newyorkfragrancesupply.com • +1 (917) 892-2495