Frequently Asked Questions

Orders placed on business days are typically packed and shipped the same or next business day. Most domestic orders then arrive within 1–2 business days. You'll get a tracking email the moment yours is on its way.

Yes — we ship across the United States. For any special or international request, just reach out and we'll let you know what's possible.

A tracking link is emailed to you as soon as your order ships. You can also look it up anytime on our Track & Returns page using your order or tracking number.

Contact us as soon as you can at info@newyorkfragrancesupply.com. If your order hasn't shipped yet, we'll do our best to update or cancel it.

Always. Every fragrance we sell is genuine and verified — we never sell imitations or knock-offs. Authenticity is the foundation of everything we do.

Unless a listing clearly states otherwise (for example a tester or travel size), products are brand-new, full-size, and factory-sealed.

Occasionally — and they're always clearly labeled. Testers are 100% authentic but may arrive in plain or tester packaging rather than a retail box.

We source smartly and keep our margins fair, so you get authentic designer fragrance without the department-store markup. Same bottle, better price.

Unopened items in their original condition can be returned within our stated window. Start a return any time on our Track & Returns page, or email us and we'll guide you through it.

We're sorry to hear that! Contact us promptly at info@newyorkfragrancesupply.com with a few photos of the item and packaging, and we'll make it right.

Head to the Track & Returns page and follow the steps, or simply email us and we'll get it started for you.

All major credit and debit cards, plus the secure express checkout options shown at checkout. Your payment details are always handled through Shopify's secure, encrypted checkout.

Yes — we work with resellers and businesses regularly. Reach out through our Contact page with your details and we'll get back to you about wholesale.

Choose a plan, set your scent preferences, and a curated box of authentic fragrance ships to you each month. See the full breakdown on our Subscription Boxes page.

Anytime, right from your account — pause, skip a single month, or cancel entirely with no fees and no hassle.