Track your order or start a return

Order lookup

Enter your order number and email. If you already have a tracking number, you can track it directly.
Find your order
Use the order number and email from checkout.
Sign in to view orders
If your order is very new, tracking may take a bit to update after the label is created.
Track with a tracking number
If you already have it from the shipping email.
We open the carrier tracking page in a new tab.
Shipping updates
Tracking can take time to show movement after the first scan.
Need help
info@newyorkfragrancesupply.com • +1 (917) 892-2495
Start a return
Enter your order details to begin the return process.
Contact support
If you do not see your order, email us and include the order number.
How it works
Simple steps.
1
Enter your order number and email
2
Choose items and a return reason
3
Follow the instructions and ship it back
Return notes
  • Items should be unused and in original packaging when possible.
  • Refund timing depends on carrier transit and inspection.
  • If something arrived damaged, contact us first so we can help fast.
Need help
info@newyorkfragrancesupply.com • +1 (917) 892-2495